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Refund and Returns Policy

Refund Policy

The following policies are important for you to know before placing an order with us, to ensure a smooth and hassle-free shopping experience.

  • Please read the points below carefully before making a purchase.

  • Understanding these policies will help avoid any confusion regarding returns, exchanges, and refunds.

  • If you have any questions, feel free to contact our customer support before placing your order.

Return Policy

  • Products can only be returned if you receive a damaged, defective, or incorrect item.

  • Returned products must be unused, unworn, and in their original packaging.

  • In case of any damage or incorrect item, you must provide an uncut parcel unboxing video or clear photos of the damaged product within 24–48 hours of delivery.

  • Once we verify the issue, you’ll receive a return approval confirmation email within 48 hours.

  • After approval, you must return the product to us within 7–14 business days.

Refund Policy

  • Refunds are initiated only after the returned product reaches us and passes our quality check.

  • Once approved, the refund will be processed to the bank details provided by you.

  • It may take a few days for your bank or credit card company to reflect the refund amount.

  • If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at [support@shadesworld.in].

Non-Returnable Items

  • Returns are not accepted for color preferences or size-related issues.

  • If you’re unsure about a product’s color, size, or fit, you can request a real-time image or video of the product before placing your order.

No Exchange Policy

We follow a strict no-exchange policy due to limited inventory. Many of our sunglasses are seasonal and trend-based, and tend to sell out quickly.

Need Help?

For any return or refund queries, feel free to reach out to us at:
📩 Email: shadesworldindia@gmail.com
📞 Phone: +91-8124111998

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